FAQ

Orders are processed within 1–5 business days. This includes order verification, quality checks, and packaging by our third-party suppliers.

Orders are not processed or shipped on weekends or public holidays.

We currently ship to:

• United Kingdom
• European Union
• United States
• Selected international destinations

If your country is not available at checkout, shipping is currently unavailable to your location.

Our products are shipped from international third-party suppliers and manufacturers. Because of this, items in the same order may:

• Ship separately
• Have multiple tracking numbers

Estimated delivery times (after processing) are:

• UK: 7–15 business days
• EU: 7–20 business days
• USA: 10–20 business days
• International: 10–30 business days

Delivery times are estimates only and are not guaranteed. In some cases, orders may arrive sooner or later than expected.

Shipping costs are calculated at checkout and depend on:

• Destination
• Order size and weight
• Supplier location

Shipping fees (if applicable) are non-refundable, except where required by law.

International orders may be subject to:

• Customs duties
• Import taxes
• VAT
• Local handling fees

These charges are not included in the product price and are the customer’s responsibility.
We are not responsible for customs delays or fees.

Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.

Please allow 24–72 hours for tracking information to update.

Customers are responsible for providing accurate and complete shipping details.

We are not responsible for:

• Incorrect or incomplete addresses
• Failed delivery attempts due to customer error
• Orders marked as delivered by the carrier

If an order is returned due to an address error, reshipping fees will apply.

Shipping delays may occur due to:

• Customs inspections
• Carrier disruptions
• Peak seasons
• Weather conditions
• Force majeure events

Shipping delays alone are not grounds for a refund.

Please:

1. Check with neighbours or household members
2. Contact your local delivery office

If you still can’t locate your package, contact us within 7 days of the delivery notification.

If a package is confirmed as lost in transit:

• We will investigate with the supplier and carrier
• A replacement or refund will be issued at our discretion

If your order arrives damaged:

• Contact us within 7 days of delivery
• Provide clear photo or video evidence of the item and packaging

Please do not discard the item or packaging until your claim is resolved.

Orders containing multiple items may be shipped separately from different suppliers.
You may receive items at different times — this is normal for international fulfilment.

If a shipment is:

• Refused by the recipient
• Unclaimed
• Returned due to customs issues

Additional reshipping or handling fees may apply.

If you have any shipping-related questions, contact us at:

hello@kzaravisual.com
Response time: 24–48 business hours

Yes — orders can be cancelled within 12 hours of purchase. After this time, orders may already be in production or transit and cannot be cancelled.

Yes. EU and UK customers have a 14-day right of withdrawal starting from the day the item is received, unless an exemption applies.

The following items cannot be cancelled or returned:

• Personalised or custom-made products (including custom wall art)
• Sealed goods not suitable for return once opened (for hygiene reasons)
• Perishable goods
• Digital products once downloaded

• EU/UK customers: Change-of-mind returns are accepted only within the 14-day cooling-off period, where legally applicable.
• All other customers: Change-of-mind returns are not accepted.

We only accept returns if:

• The item arrived damaged
• The item is defective
• The wrong item was received

You must contact us within 7 days of delivery to report any damaged, defective, or incorrect items.

Returned items must be:

• Unused
• In original packaging
• Approved before being sent back

Returns sent without prior approval will not be accepted.

Yes. We require clear photo or video evidence showing the issue and packaging before approving any return or refund.

Please email hello@kzaravisual.com and include:

• Your order number
• A description of the issue
• Photo or video evidence (if applicable)

Our response time is 24–48 business hours.

• If the item is damaged, defective, or incorrect, we cover return shipping where required by law
• For EU/UK change-of-mind returns, customers are responsible for return shipping
• International return shipping costs may exceed the item value

Approved refunds are processed to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable, except where required by law.

Contact us within 7 days of delivery with photos or videos of:

• The item
• The packaging
• The issue itself

Please do not discard the item or packaging until your claim is resolved.

Customers are responsible for providing accurate and complete shipping details.

We are not responsible for:

• Incorrect or incomplete addresses
• Failed delivery attempts due to customer error
• Orders marked as delivered by the carrier

Reshipping fees will apply if the item is returned to the supplier.

No. Delivery times are estimates only, and delays may occur due to customs, carriers, or peak seasons. Shipping delays alone are not grounds for a refund.

If a package is confirmed as lost in transit, we will investigate with the supplier and carrier. A replacement or refund will be issued at our discretion.

No. Sale, discounted, and promotional items are final sale and not eligible for refunds or returns unless required by law.

Please contact us first. Unauthorised chargebacks may result in:

• Order cancellation
• Account restrictions

We reserve the right to submit tracking details and correspondence to payment processors.

Kzara Visual operates as an online retail platform. All products are fulfilled by third-party suppliers, even when using our own designs. By placing an order, you agree to this fulfilment method.

By default, we accept payment via PayPal, all major credit cards & via Twint (Switzerland Only)

Yes - we accept all major credit cards.